Repairing the Arcserve UDP Appliance › Remove and Replace a Hard Drive

Remove and Replace a Hard Drive

With the Arcserve UDP appliance, if one hard drive fails, the rest of the drives will kick in immediately to ensure no data is lost and the appliance continues to work normally. Therefore, to guard against any problems associated with multiple hard drive failures, it is important to replace a hard drive as soon as possible to minimize potential loss of data.

The Arcserve UDP appliance contains four hard drive carriers which are labeled 0, 1, 2 and 3 from left to right. If you replace more than one hard drive at a time, you should label the replacement hard drives so that you know which drive will be placed into each drive carrier. You should also label the hard drives that you remove from the appliance so that you know which drive carrier they occupied.

Important! Take proper safety precautions when handling the hard drives because they are static-sensitive devices and can be easily damaged.

• Wear a wrist strap to prevent any static discharge.
• Touch a grounded object before removing the replacement hard disk from the antistatic shipping bag.
• Always handle a hard drive by the edges only and do not touch any of the visible components on the bottom.

Follow these steps:

1. To gain access to the drive holders, you first need to remove the faceplate:
   1. Unlock the faceplate lock.
   2. Press the release knob to retract the faceplate pins.
   3. Carefully remove the faceplate (using two hands).
2. Press the release latch on the drive carrier. This extends the drive carrier handle.

   

3. Using the handle, pull the drive carrier out from the front of the appliance. The hard drives are mounted in drive carriers to simplify their removal and replacement from the appliance. These carriers also help promote proper airflow for the drive bays.

   Important! Except for short periods of time (swapping of the hard drives), do not operate the appliance without the drive carriers fully installed.

4. Remove the old hard drive from the drive carrier and install the new hard drive being careful to properly orient the replacement hard drive with the label on top and the visible components on the bottom.

   

5. Slide the drive tray into the appliance until it is fully installed and secure by closing the drive carrier handle.

   

6. Obtain return instructions from Arcserve Support to return a defective drive.